Delivery

Last Shipping Dates for Christmas Delivery*

Standard Mail (untracked) & Courier (tracked) dates - Place order before midday (GMT) on:

United Kingdom
Monday 18th Dec (before 2pm GMT)
Belgium, France, Ireland and Luxembourg
Saturday 16th Dec
Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Spain, Switzerland
Friday 15th Dec
Canada, Finland, Sweden, USA
Thursday 14th Dec
Czech Republic, Germany, Italy, Poland, Slovakia
Wednesday 13th Dec
Australia, Greece, New Zealand
Saturday 9th Dec
Carribean, Central & South America
Thursday 7th Dec
Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia)
Wednesday 6th Dec
Africa, Middle East
Saturday 2nd Dec

*These guidelines apply to in stock items only. The dates are recommended but not guaranteed since they assume normal conditions when are carriers attempt delivery. Please be aware that in the circumstance where any external factors, like adverse weather condition affect our carriers ability to deliver it could delay your order, and mean that it would not arrive until after Christmas.

Territory Restrictions

DAB is still on trial in some territories, and not available at all in some areas. For the areas we currently ship to we already have trading terms with these countries along with warranty cover. Any countries not within these areas will not have either trading or warranty cover and therefore we cannot presently ship to them. We are looking at new territories all the time, especially with the increase in Internet radio and wireless speakers. We will add to the territory list as and when we start shipping to new countries. However, until this time we need to remain with the limited list that we currently have.

Which countries do you deliver to?

We ship to the following countries:
United Kingdom, Guernsey, Isle of Man, Jersey, Belgium, Germany , Luxembourg, Netherlands, France, Ireland, Denmark, Slovakia, Sweden, Switzerland, Finland, Norway, Italy.

We do not ship to the following countries:
Albania, Malta, Belarus, Croatia, Montenegro, Serbia, Bosnia & Herzegovina, Greece, Iceland, Macedonia, Moldova, Greenland, Ukraine, Australia, New Zealand, American Samoa, Fiji, Papua New Guinea, Vanuatu, Canada, USA, Mexico, Belize, Guatemala, Costa Rica, Nicaragua, Panama, El Salvador, Honduras, Argentina, Bolivia, Brazil, Chile, Ecuador, Falkland Islands (Malvinas), Paraguay Peru, Uruguay, Venezuela, Dominican Republic, Haiti, Jamaica, Puerto Rico, Anguilla, Antigua and Barbuda, Aruba, Barbados, Cayman Islands, Dominica, Grenada, Guadeloupe, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Virgin Islands (British), Virgin Islands (U.S.),Bahamas, Bermuda, French Guyana, Guyana, Suriname, Turks and Caicos Islands, Bangladesh, Hong Kong, Pakistan, Singapore, Sri Lanka, India, Japan, Korea (South), Macau, Thailand, Egypt, Israel, Oman, Qatar, United Arab Emirates, Brunei Darussalam, China, Indonesia, Malaysia, Nepal, Philippines, Taiwan, Bahrain, Jordan, Kuwait, Botswana, Lesotho, Namibia, South Africa, Swaziland, Mauritius, Madagascar, Seychelles, Maldives, Austria, Czech Republic, Monaco, Slovenia, Poland, Slovak Republic, Hungary, Lithuania, Spain, Latvia, Portugal, Estonia, Bulgaria, Russian Federation, Gibraltar, San Marino, Faroe Islands, Cyprus, Liechtenstein, Andorra, Italy (on certain products).

What are your delivery times?

We will send you an email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.

Standard delivery:

UK
Approximately 1–4 working days
Europe
Approximately 4–7 working days
USA / Canada
Approximately 7–14 working days
Rest of the World
Approximately 7–20 working days (depending on location)

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages.

Courier delivery:

If speed of delivery or tracking are important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order.

Orders should be delivered next day to most UK destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.

Complete Shipping / Part-shipping?

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

What are the delivery charges?

UK Delivery

Standard

All standard mail shipments to UK delivery addresses are shipped via Royal Mail First Class (untracked). In most cases, delivery is next day (Monday – Saturday).

There are 2 flat rate postage and packaging charges for this shipping option.

  • Large Letter - £1.95 flat rate for packages up to maximum dimensions of 353mm x 250mm x 25mm.
  • Small Parcel - £3.95 flat rate for packages over the large letter dimensions above up to a maximum weight of 2kg including packaging.
Examples:
  • 1 × CD £1.95
  • 2 × CD £1.95
  • 1 × CD & 1 × T-Shirt £1.95
  • 1 × CD & 1 × DVD £1.95
  • 1 × CD & 1 × Hoodie £3.95
  • 1 × Vinyl LP £3.95
  • 1 × Vinyl LP & 1 × T-Shirt £3.95
  • 3 × Vinyl LP £3.95
Courier

Courier shipments to UK delivery addresses are sent via myHermes or DPD, both are tracked express services. Courier shipping is offered as an option where Standard delivery is also available or as the sole option where the shipment has a high weight or value.

  • Courier - £6.95 flat rate to all UK destinations.

EU / Rest of the World Delivery

Standard

All standard mail shipments to delivery addresses outside the UK are shipped as regular mail via B2C Europe (untracked). Shipments are passed to local delivery partners who are responsible for final delivery. Delivery times vary depending on destination, to urban centres in Europe they are typically 4-7 working days and to urban centres in the rest of the world 7-14 working days. These delivery times are estimates and not guaranteed; in some cases delivery times may exceed these especially where delivery addresses are outside urban centres.

Delivery costs vary based on destination and order weight.

Examples to popular destinations:
  • 1 × CD to France / Germany £2.99US $4.63€3,53
  • 1 × CD to USA £1.79US $2.78€2,1
  • 1 × CD to Australia £2.49US $3.86€2,94
  • 1 × CD & 1 × T-Shirt to France / Germany £5.99US $9.28€7,07
  • 1 × CD & 1 × T-Shirt to USA £5.09US $7.91€6,01
  • 1 × CD & 1 × T-Shirt to Australia £6.99US $10.85€8,25
Courier

All courier shipments to delivery addresses outside the UK are shipped on a fully-tracked service via B2C Europe Parcel Plus. Shipments are passed to in-country delivery partners who are responsible for final delivery. Delivery times vary depending on destination from 2-6 working days.

Delivery costs vary based on destination and order weight.

Examples to popular destinations:
  • 1 × CD to France / Germany £11.49US $17.57€16,00
  • 1 × CD to USA £16.49US $25.22€22,41
  • 1 × CD to Australia £25.74US $39.37€35,00
  • 1 × CD & 1 × T-Shirt to France / Germany £12.99US $19.85€18,10
  • 1 × CD & 1 × T-Shirt to USA £20.99US $32.09€28,41
  • 1 × CD & 1 × T-Shirt to Australia £27.99US $42.82€38,00

Gift wrap

You can select to have your order gift wrapped for your convenience. Orders for multiple items will be wrapped as one parcel. Please note we aren't able to gift wrap posters due to the size and shape of the package. If you purchase a poster along with other products and select gift wrapping, the poster will not be gift wrapped but the package containing the other items will be. If your order is shipped in two parts then both parts will be gift wrapped. There will also be two charges for the gift wrapping.

Customs & Import Charges

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

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